Moderation & Appeal Policy

1. Moderation Workflow

New forum topics are first placed in a review queue. Moderator/admin teams approve, reject, or remove content based on community rules.

2. Content Reporting and Review

Users can submit a violation report for a topic or reply via the "Report Content" flow. Each report appears in the moderator queue and decisions are logged with audit trail metadata.

3. Right to Appeal

Users may submit an appeal through support for rejected or removed content. Appeals should include the topic identifier, rationale, and additional context.

4. Target Service Levels (SLA)

• Violation reports: target initial review within 72 hours.
• Appeal requests: target response within 7 business days.
• Critical security violations: priority emergency review.

5. Appeal Process Steps

1. Submit your appeal through the in-app support system or support@macrohandler.com.
2. Your appeal will be reviewed within 7 business days.
3. The result will be communicated via email.
4. You have the right to a second appeal within 15 days of the decision.

6. Appealable Decisions

You may appeal decisions regarding content removal, account suspension, permanent account termination, and premium access revocation.

7. Required Information for Appeals

• Your username or email address
• Date of the decision
• Reason for appeal
• Any supporting evidence (if applicable)

8. If Your Appeal Is Upheld

If your appeal is upheld, removed content will be restored and/or your account will be reactivated. Premium time may be credited.

9. Abuse Prevention

Abuse of the appeal process (repeated false appeals) may result in additional sanctions.